Reneta Support

Something not working, or a question the app did not answer? Write to us. A person reads every message.

Getting started

How do I save something?

Tap the microphone and say it the way you would say it to a friend. "Nicole says I have to try Din Tai Fung" saves the place, who told you, and where it is. You can also type it, photograph a menu or a poster, or share a post to Reneta from Instagram, TikTok, Safari, or Messages.

Where do my saves go?

Reneta files them for you. Things you have been to and loved go to My Recs, things you still mean to try wait in Want To, and folders appear on their own as your library grows. There are no folders to build and no tags to invent.

Is there more help inside the app?

Yes. Open Settings, then Help & FAQ. Every question there has a short answer and a "Show me" button that plays the real screen so you can see exactly how it works.

Your library and your data

Do I need an account?

No. There is no account to create and no password to remember. Your library lives on your device and syncs through your own iCloud, so it follows you to your other devices without passing through a server of ours.

How do I delete everything?

Settings, then Legal, then Delete All My Data. It permanently removes everything you have saved and your settings, on this device and from your iCloud. Links you have already shared stop working.

What does the AI Processing setting do?

Reneta uses AI to read what you save and organize it. It asks your permission first, on a screen of its own, and you can turn it off any time in Settings. Say no and the app still works.

Subscription and billing

How do I manage or cancel?

Subscriptions are handled by Apple, not by us. Open the Settings app on your iPhone, tap your name, then Subscriptions, and you can change or cancel there. You can also reach it from Settings, then Subscription, then Manage in the App Store inside Reneta. Cancel at least 24 hours before the period ends to avoid the next renewal.

I paid but the app says I have not.

Open Settings inside Reneta and tap Restore Purchases. If that does not sort it, email us and we will help.

Is there a limit on saves?

Up to 300 saves a month, any way you save them. That is more than anyone actually gets to. Recommendations friends send you never count against it.

Requirements

Reneta is an iPhone app and requires a recent version of iOS. If the App Store will not let you install it, your iPhone is likely on an older release; updating iOS in the Settings app usually resolves it.

Reporting a problem with shared content

Anyone can send you a recommendation list by link. If you receive something abusive or unwanted, you can block the sender from inside the shared view, and you can write to us at support@getreneta.com and we will act on it.